Terms and conditions


To keep things simple there is a standard delivery charge per order irrespective of how many items are ordered at one time. This applies to UK deliveries only. For delivery to other locations please email us for a quotation.

We aim to ship your order within 3 working days and delivery should normally be within a further 3 days.


We use a third party to process payments which delivers a secure payment platform. Your financial details are encrypted on their servers. We have no access to this information.


In the unlikely event that you are not satisfied with your purchase you can return items to:-

Customer Returns, Ed & Phil Active, 4 Brookfield Gardens, Over Ross Street, Ross-on-Wye, Herefordshire. HR9 7AT

If the good are faulty or not what you ordered we will refund in full plus your postage costs. If you have just change your mind we will refund the purchase costs (but not postage) provided the item is in its original packaging and in a saleable condition.

We would recommend that you return your items via registered post. Please clearly state the reason for return

Our returns policy does not affect your statutory rights.


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In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.